Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand

FinanceShareShare this articleCopy linkX iconX (Twitter)LinkedInFacebookEmailNetomi CEO says $5 trillion AI customer experience market could boost stablecoin demandPuneet Mehta, a former high-level Wall Street engineer and data scientist, said the rapid expansion of AI enterprise software will increase demand for stablecoins and blockchain.By Olivier Acuna|Edited by Jamie CrawleyUpdated Jun 10, 2026, 4:18 p.m. Published Jun 10, 2026, 4:17 p.m. 2 min readMake preferred on What to know: Netomi CEO Puneet Mehta predicts the customer experience market will expand from about $500 billion today to $5 trillion by 2030 as AI moves deeper into sales, conversion and upselling.Mehta argues that AI and crypto are complementary, saying autonomous AI agents will need 24/7 blockchain-based payment rails and stablecoins rather than traditional banking systems to handle real-time transactions.Mehta, whose company recently raised $110 million in a Series C round backed by Accenture Ventures and Adobe Ventures, argues that the rise of artificial intelligence and crypto should be viewed as complementary trends rather than competing sectors.The customer experience industry will become a $5 trillion market by 2030, according to Netomi founder and CEO Puneet Mehta, who says that growth will create demand for stablecoins and blockchain-based payment infrastructure rather than pull capital away from crypto.Mehta said companies currently spend roughly $500 billion annually on customer experience-related knowledge work. As AI expands beyond customer support into sales, conversion, upselling and cross-selling, he expects the market opportunity to grow tenfold by 2030."Customer experience today is structured as a silo," Mehta said. "That layer of technology and people does not fully talk to every system and every process autonomously in the company. Once that starts to happen, it unlocks a much bigger category."Mehta, whose company recently raised $110 million in a Series C round backed by A…

Netomi CEO says $5 trillion AI customer experience market could boost stablecoin demand

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